Jobs at NVELO
Overview
The ideal candidate will embrace this position as the primary "go-to" resource responsible for the overall customer experience for NVELO's Dataplex product. Considerable technical and analytical expertise will be key to success in troubleshooting and managing support issues, resolving application related problems, and providing valuable product feedback to NVELO engineering. The ideal candidate will be responsible for understanding user experience and gathering metrics to monitor overall product performance, and highlight issues/trends before they become problematic.
Responsibilities
As part of the Product Management team, this person will be the hands-on technical contact for our OEM customers and channel partners. Key responsibilities include management of production support, crises and on-call duties by phone, email, support forums or in person; investigate, troubleshoot and resolve application issues/failures; create and manage customer, support and licensing databases; and participate in testing and benchmarking efforts. Limited travel may be required. Performs other duties that may be assigned.
Education / Experience
- Requires bachelor's degree in Engineering or related area
- Graduate degree a plus
- 4+ years of professional experience of directly applicable experience in software development, support or QA
- Strong working knowledge of Windows OS
- Experience with disk/storage technologies and SATA/ATA/SAS/SCSI storage protocols and PCIe SSD a plus
Requirements
- Must have strong analytical and problem solving skills
- Fast learner and team player with effective communication skills is a necessity
- Self-motivated, good teamwork, ability to multi-task, and work effectively in fast paced environment are desired attributes
- Need to be able to work effectively with customers and partners
Apply
To apply for this position, please send your resume to: [email protected]
Employment
NVELO is now hiring in Silicon Valley!
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Partnerships
If you would like to include Dataplex with your company's SSD product, Ultrabook or high-performance PC, or are interested in other partnership opportunities, please contact us at [email protected].
Headquarters
NVELO, Inc.
2900 Lakeside Drive
Suite 150
Santa Clara, CA 95054
408-365-4170
Directions (from: SFO | SJC)