Dataplex Help / FAQs

Invalid serial number (target drive) during Installation

Fixed in: v1.2.0.1

Error Message:

"The selected target drive cannot be used because this drive is not reporting a valid serial number."

Possible Reason:

If you encounter this message during Dataplex installation, it may mean that you are using an older version of Dataplex and there is some incompatibility issue between Dataplex and your storage controller or storage device. You may be asked for your help in identifying the problem.

Troubleshooting:

This issue was fixed in Dataplex version v1.2.0.1. If you are encountering this issue, please download the latest version of Dataplex to resolve the issue.