Dataplex Help / FAQs

What do error messages 1003, 1004, 1005 mean?


If you see these error messages at boot time, it means that Dataplex is unable to reconcile the data it is seeing on its cache drive with what its index says should be there. These errors rarely happen, but when they do it means that there was either a problem with the SSD, the HDD, the controller, a related driver or a combination of any of these.

  • Power off your system.

  • Even if you have never touched any of the cables since installation, open up your system and verify the connections are good and tight.

  • Power on your system again.

    • If you are able to boot after this, you should be fine.

    • If you haven't done a backup recently, you might want to think about making a backup or a system image. This error rarely happens, when it does it usually indicates that something is experiencing a problem.


If turning your system off and on twice changes nothing you will need to do the following:

  • Power off your system.

  • Disconnect the data cable from the cache drive

  • Turn on your system.

  • Dataplex will come up and claim it can't find its cache drive. Press D to disable Dataplex.

  • This operation should be very fast as it is not syncing data back to your hard drive.

    • Any dirty data (data that has not been sync'd back to your hard disk) will be lost. This is better than the other alternative where you sync back BAD data which Dataplex won't allow you to do.


What does Disabling Dataplex do?

When Dataplex is running, it takes control of the file system shortly after boot. With the Dataplex driver installed, the file system appears to be a normal NTFS file system. If the Dataplex driver is not loaded, the file system will appear to be raw. By disabling Dataplex, it changes the behavior so that at boot time the NTFS file system will be seen without the Dataplex driver.


If you are unable to boot into Windows after disabling Dataplex, it is probably because many of your Windows system files were cached. You can boot off your Windows DVD and attempt to rollback to a restore point or let Windows attempt to repair the installation. If this does not work, you can take your HDD to another computer and extract the data off of it.