Dataplex Help / FAQs

What is an "Improper Shutdown"?

Error Message:

Dataplex ALERT: Improper Shutdown Detected.

Possible Reason(s):

• Power outage or sudden power loss.

• System crash (e.g., BSOD).

• Forced shutdown (e.g., holding power-button for 5+ seconds).

• Your system has issues running with an SSD.

Resolution:

Dataplex will detect this condition and go through several steps to recover the cache state. Depending upon the size of the cache and amount of data to be recovered, this process typically takes several minutes, but can take longer. Please be patient while the process runs to completion.

You will also be presented with the option to disable the cache. When prompted, you may press D to disable Dataplex. Once Dataplex is disabled, all of the data from the cache drive is synchronized to the target drive. To re-enable Dataplex, you will need to boot to Windows, uninstall Dataplex, then re-install it again.